At EeshaPe, we are committed to delivering secure, reliable, and seamless payment services for businesses. While our systems are designed to ensure smooth collections and disbursements, we understand that certain situations may require refunds or transaction reversals.

This Refund Policy outlines the terms and conditions under which refunds may be processed to maintain transparency and clarity.

Eligibility for Refunds
Refunds or reversals may be considered under the following circumstances:

Failed Transactions
If a transaction fails due to technical issues and the amount has been debited but the payment was not successfully processed.

Duplicate Transactions
If the same transaction is processed more than once for the same service or recipient due to system or processing errors.

Unauthorized or Fraudulent Transactions
If a transaction is determined to be unauthorized or fraudulent after investigation and verification.

Refund Request Process
Contact Support
Users must contact our support team via email or the help section of the platform. Please provide relevant details including:

• Transaction ID
• Date of transaction
• Amount
• Account details
• Reason for the refund request

Verification
Our team will review and verify the request. This may involve coordination with banks, payment partners, or financial institutions to validate the transaction.

Processing Time
Once approved, eligible refunds will typically be processed within 7–15 working days. However, timelines may vary depending on banking networks or third-party payment providers.

Non-Refundable Cases
Refunds will generally not be applicable in the following situations:

• Transactions that have been successfully completed and settled
• Services already rendered or payments already disbursed to beneficiaries
• Errors caused by incorrect details entered by the user (e.g., wrong account number or recipient information)
• Requests submitted after 30 days from the transaction date
• Charges related to platform or service fees, unless otherwise specified

Refund Method
Approved refunds will be credited back to the original source of payment used during the transaction. Depending on the payment method, the credit may reflect within standard banking timelines.

Need Help?
For any queries or assistance regarding refunds, please contact us:

EeshaPe Technologies Private Limited

Address: 172/c ground floor Vengal Rao Nager,
Hyderabad 500038

Email: info@eeshape.in

Phone: 9642114449

We are committed to ensuring your experience with EeshaPe remains smooth, secure, and dependable at every step.