At EeshaPe, we are committed to delivering secure, reliable, and seamless digital payment services. While our platform is built for high transaction accuracy and uptime, we understand that cancellations or refunds may occasionally be required.

This policy outlines the terms under which cancellations and refunds are processed to ensure fairness, transparency, and clarity.

Cancellation Policy
1. Service Cancellation by the Client
Clients may request cancellation of their EeshaPe account or specific services at any time by contacting our customer support team.
Cancellation requests must:

• Be submitted in writing via registered email
• Include account or business details
• Specify the service(s) to be discontinued

Upon cancellation, access to certain features may be restricted or permanently disabled.

2. Cancellation by EeshaPe
EeshaPe reserves the right to suspend or terminate services if:

• The client violates our Terms of Use or policies
• Fraudulent or suspicious activity is detected
• Regulatory or compliance requirements are not met
• KYC/KYB verification fails

In such cases, refunds of service or platform fees may not be applicable.

Refund Policy
1. Eligibility for Refunds
Refunds may be considered only under the following circumstances:

• Failed or unsuccessful transactions where funds were debited but not processed
• Duplicate or excess charges caused by system errors
• Unauthorized or fraudulent transactions verified after investigation
• Unused prepaid service fees, where applicable

Successfully completed collections, disbursements, or settled transactions are not eligible for refunds.

2. Requesting a Refund
To request a refund, users must contact our support team with:

• Transaction or reference ID
• Date and amount
• Reason for the refund
• Supporting documentation (if required)

Requests should generally be made within 30 days of the transaction.

3. Processing Refunds
Once a refund request is received:

• Our team will review and verify the claim
• You will be notified of approval or rejection
• Approved refunds will typically be processed within 7–15 business days

Timelines may vary depending on banking or payment network processing.

4. Non-Refundable Services
The following are generally non-refundable:

• Successfully completed or settled transactions
• Service or platform fees already consumed
• Charges resulting from incorrect details provided by the user
• Custom integrations or onboarding services already delivered

Your Rights
You have the right to access, update, or request deletion of your personal information, subject to regulatory and compliance obligations. For assistance, please contact our support team.

Contact Us
For any inquiries regarding cancellations or refunds, please reach out to us:

📧 Email: info@eeshape.in

📞 Phone: 9642114449

🏢 Address:  EeshaPe Technologies Private Limited

172/c ground floor Vengal Rao Nager, Hyderabad 500038

Thank you for choosing EeshaPe. We value your trust and are committed to providing a secure and dependable payment experience.